Terms & Conditions


The company: Stour Computers, 160 Ranelagh Road Ipswich IP2 0AB.

The customer: The purchaser of computer services and/or components from Stour Computers.



Payment by the customer is due upon completion of the job. Full pre-payment is required for orders where we do not hold customer’s equipment as security. The company accepts payment by way of cash, bank transfer, credit and debit cards (Mastercard, Visa, Visa Electron, Switch, Maestro/Solo). Cheques accepted at the company’s discretion. Preferred payment is by bank transfer.

Stour Computers reserves the right to modify the prices from time to time.


Target Completion Date

The customer will be given a target completion date for services and/or repairs. The company will do everything it can to meet the target completion date specified. Occasionally the target completion date may be affected by factors beyond the company’s control and therefore cannot be guaranteed. The company will endeavour to inform the customer if they become aware of an unexpected delay. Unless otherwise stated in writing, the company cannot be held to a completion date.


Collection and Delivery Service

The company offers a collection and delivery service in circumstances where the customer prefers not to deliver/collect from the workshop. A preferred collection date and time frame will be agreed at the time of booking and a return delivery date and time frame once the job is complete. A charge for this service is payable at the company’s discretion.



All manufacturer warranties will be transferred to the customer on full settlement of any charges.



Excepting as agreed in writing, the company does not accept liability for data and programs that may be held on any machine, or loss or corruption of any data whilst the machine is in the company’s possession. The customer is responsible for ensuring that any data and programs held on the machine which are of an important or sensitive nature is fully backed up before we commence work.


Data Recovery

Whilst every endeavour will be made to ensure full recovery of a customer’s lost or corrupted data, this cannot be guaranteed.


Limit of Liability

The company makes every endeavour to ensure that work undertaken on the customer’s equipment is of the highest standards. However, the company shall accept no liability or responsibility for the operation of equipment, loss of business or damages to associated equipment that might subsequently occur.



STOUR COMPUTERS reserve the right to change any part of this agreement without notice and your use of our services will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.


Our Right of Cancellation

The company reserves the right to decline service to any customer.


Incorrect Services Requested by Customer

The company cannot be held responsible for the customer placing an order or orders for incorrect services. No refund or replacement will be made in such cases, as it is the customer’s responsibility to ensure the correct service(s) is/are being ordered for their equipment.



Due to the nature of servicing, the company is unable to refund the customer for any work undertaken. Refunds may be offered for other items at the company’s discretion. Your statutory rights are not affected.



The company may contact the customer from time to time to verify contact details and keep the customer informed of our services and/or offers. We will not disclose any personal information to any third parties, including marketing and other organisations. The customer can opt out of this by contacting the company.



This Agreement will be governed by the laws of England and any user of our services hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.